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Testimonials

Words from our many satisfied customers

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The staff were excellent. They put me at ease and explained what they were doing. All in all excellent staff in all ways.

Freshney clinic customer

Sonographer was a very polite and pleasant lady. Informative and thorough.

Freshney clinic customer

Excellent service and the staff very attentive no problems at all. Extremely satisfied thank you.

Freshney clinic customer

Prompt service. Very friendly staff. Felt totally at ease. Would definitely recommend this service. Brilliant 😊

Freshney clinic customer

Very nice , and calming lady (Lizzy) 😊 made me feel at ease.

Freshney clinic customer

The young man Rob, who gave me my scan was friendly, polite and extremely professional.

Freshney clinic customer

I was satisfied I'd been given the best treatment possible and any questions I had were answered fully and and concerns dealt with.

Freshney clinic customer

Easy parking, friendly staff, lovely building with easy access, no waiting straight into treatment room, lovely and clean. Brilliant experience would much rather go here than a hospital.

Freshney clinic customer

Think it's a great service offered at a different location to the hospital. Very friendly & nice environment. Lots of facilities available on site. Toilets, pharmacy, cafe as well as the professional services.

Freshney clinic customer

Easy to find health centre, free parking - very important. Centre clean, check in efficient, good sonographer.

Freshney clinic customer

Felt very comfortable having scan done, treat with upmost respect and given clear detailed information.

Freshney clinic customer

Essentially, for what could have been a nerve wracking situation for me (cancer scare) was comforting. Thank you.

Freshney clinic customer

I felt nervous today going in for my scan but was made to feel at ease by the sonographer. She was very informative and went through everything with me. My nerves were put at bay and it turned into a positively enjoyable experience. Thank you.

Freshney clinic customer

All in all an extremely good experience. Extremely professional and friendly staff. I would definitely recommend your services without any hesitation. Thank you for your service.

Freshney clinic customer

Excellent service. I was early and they dealt with me straight away. The gentleman who undertook the work was extremely efficient and friendly.

Freshney clinic customer

Excellent service, the lady that performed my scan was extremely helpful and very informative.

Freshney clinic customer

Seen this lady for several appointments over the years and am always glad it's her. She's so friendly, so helpful and totally put my mind at ease.

Freshney clinic customer

The appointment was made on time, and the staff member put me at ease, and gave me good information on my scan. Excellent service.

Freshney clinic customer
Illumina Diagnostics place picture
5.0
Based on 14 reviews
Debbie Sherwood profile picture
Debbie Sherwood
1 year ago
Paul Greenwood profile picture
Paul Greenwood
1 year ago
Quick and efficient ultrasound and steroid injection.
Paul Lawtey profile picture
Paul Lawtey
1 year ago
Attended today for an Ultrasound scan on my Achiles , Sonographer Lizzy was a dream , thorough and knowledgeable ,nothing was too much trouble ,she explained everything in clear terms and all done with a lovely friendly demeanor. I have used this service several times and always had nothing but 100 % satisfaction
Jasmine withell profile picture
Jasmine withell
1 year ago
Rob, the sonographer, was fantastic. He made me feel comfortable and clearly explained the ultrasound process. He took the time to go over his findings and what he observed. I also appreciate the entire team for making the experience smooth—I arrived early and was seen before my scheduled appointment. Thank you!
Jane Britcliffe profile picture
Jane Britcliffe
1 year ago
I can thoroughly recommend this service. I was treated promptly with kindness and understanding. Lizzie was a delight and the phone operators were also helpful. A thorough report was done on the same day as my scan.
Chris Miller profile picture
Chris Miller
1 year ago
Just had my full Well-man test’s, must say the experience from meeting the ladies at a networking event to having the tests carried out was very professional & friendly. Lizzy who carried out the test put me at ease and was very informative, will definitely recommend to others.
Chris Miller
Nic Lucas profile picture
Nic Lucas
1 year ago
Hayley Tiplady profile picture
Hayley Tiplady
1 year ago
My husband and I have used the services provided by Illumina on several occasions in the past and more recently and have always received a first class service. The Sonographers (Carol, Lizzie and Rob) are all very professional, caring, friendly and have the ability to immediately put you at ease. The admin team are extremely efficient (special thanks to Zoe for her support in arranging my scans and liaising with my GP/the hospital to chase the referral paperwork).

The environment is very clean and high quality, the team are extremely knowledgeable and I would highly recommend Illumina to anyone requiring the services they offer.
Harry bowles profile picture
Harry bowles
2 years ago
martina vel profile picture
martina vel
2 years ago
I had a scan with Illumina before! They put my mind at ease! Very caring and excellent service!
Josh Rose profile picture
Josh Rose
2 years ago
Had the pleasure of meeting the team at Illumina Diagnostics, and a tour of their superb facilities. As a musculoskeletal practitioners we regularly have patients who need help beyond our scope of practice ie scans , corticosteroid injections. Currently appointments via the NHS can often be a lengthy wait. Illumina Diagnostics offer a highly efficient service valuable to our community.
Lizz bowles profile picture
Lizz bowles
2 years ago
Personally I believe Illumina Diagnostics is an excellent service. I may be just a little bit biased but that doesn’t change facts!
We are a community based ,groundbreaking ultrasound service. We have hundreds of years experience between us and can provide a timely, personalised and expert scan, producing a high quality diagnostic report for you to use as you wish. Some prefer to keep it private but others wish to share with their GP to progress with any potential treatment.
We offer a caring, patient centred approach, with your best interests at heart.
Either you will gain peace of mind or we will speed your way to medical health.
All the best, Lizzy😊
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